OldHP,
I'm going to give the devil his due while in no way wanting to seem like I'm going to minimize the ongoing impact that Don's products continue to make. Don started Ludlum Measurements in 1962 so he was pretty much out of Eberline at the height of their business which I would have to say was more like the 1970s and 1980s. I think you are right on the money in terms of where the focus of the company needs to be if you are going to be successful in the long run. I don't think there is a better company than Ludlum Measurements when it comes to the values that customers look for in terms of value, supportability, and customer service.
Now as to Eberline, I think they did have that customer focus through about 1980 and then something went horribly wrong. I don't think most of their instruments ever really held a candle to the stuff Ludlum was producing but they were selling a bunch of them and they were being very successful at it. If you look back at the main Eberline instruments of that era, E-140, E-520, E-530, RO-1, RO-2/2A, RO-7, RM-14, and the MS-2 and MS-3, they pretty much owned a good portion of the market.
I sort of saw two things happen that was their downfall. One was that Eberline thought they could get into the systems business and the other was they got into the computerized hand held market without understanding what problem they were trying to fix. Both of these efforts led to them taking their eye off the ball and letting Ludlum take over the market Eberline had owned. Meanwhile, Thermo is buying up companies like crazy and integrating them trying to add value and reduce costs and in the process further destroying the former brands and producing a "one size fits none" set of meters that nobody is happy with.
I'm not sure that Thermo is ever coming back from the hole they've dug for themselves. I've read a number of the DOE Instrument Committee reports and every meeting with the Thermo/Eberline folks sort of read like an NTSB Accident Report. I'm not sure why it is that the Thermo guys can't seem to get it but trying to convince somebody that what you're selling is what they want regardless of how many times they tell you it's not is just plan silly.
SloGlo, I'll have to work on the 2221 next. I agree with you, the capability is great but the weight and size needs work. On the other hand, if you needed a meter in an alley fight, I'd grab a 2221.
Bill