Its funny. I saw the post title and thought back to when I was in boot. I was about three weeks in and I get a letter from my Mom that they had decided to sell the house and go on the road. Good thing I used by grandparents as my home of record!
Anyway, to you question - I don't know the answer. I would suggest that you reach out to ombudsman at NPTU. I think they have a Facebook page where you could get contact info.
Best,
D