Primary Purpose of Position

The Senior Manager, IT is responsible for leading the ongoing operations, support, maintenance, and continuous improvement of business applications to ensure reliable, secure, and efficient service delivery. Partner with business clients and IT leadership in the development of a strategic technology plan and investment strategy that meets the needs of the business while leveraging standard enterprise architectures. Participate on committees that guide product strategies. Lead a team of information technology professionals responsible for providing a single point of contact with the business, understanding business processes, technology needs and requirements and translating business requirements into appropriate technology solutions. Lead the maintenance and enhancements of applications and systems that support this business segment. This role also partners closely with the project organization to support project planning, business and technical analysis, solution execution, and operational readiness, ensuring that new and enhanced capabilities are successfully delivered and sustained in production. Participate in the overall leadership of Information Technology organization. Create and maintain strategic relationship with key IT vendors and manage IT vendor contracts that support this specific business segment.

Primary Duties and Accountabilities

• Lead application operations and maintenance activities across assigned business systems, including incident management, problem resolution, root cause analysis, performance monitoring, patching, upgrades, and vendor coordination.
• Drive process improvement and lead adoption of standard Management Model processes and procedures, which deliver sustainable top quartile cost and performance levels.
• Evaluate performance and provide coaching for IT personnel. Promote diversity and foster teamwork, collaboration, and a learning organization.
• Maintain relationships with business areas and clients, ensure business processes and requirements are identified and well understood, facilitate committees and forums that drive investment and technology strategy for the supported product portfolio - requires extensive domestic and international travel
• Manage a baseline budget totaling over $25 million annually.
• Manage the maintenance, support, and minor enhancement of applications and systems of a product portfolio that delivers world-class performance and service.
• Partner with business clients to justify and prioritize small project investments and manage the delivery and execution of small projects while ensuring top quartile levels.

Minimum Qualifications

• Bachelor's degree and 10 years of relevant experience
• Supervisory or managerial experience
• Ability to effectively convey complex technical information to both technical and nontechnical audiences including investigators, senior management, team members and others
• Technical, analytical, consulting and organizational skills along with strong demonstrated oral and written skills
• Experience and deep knowledge of foundational business processes
• Leadership, management, and/or project management experience

Preferred Qualifications

• Bachelor's degree in Information Systems or a Technical field, and 10 years of relevant experience
• 10-years supervisor/management experience
• Master's Degree in Information Systems
• Strategically lead during periods of ambiguity and change and balance multiple priorities
• Ability to effectively present information and respond to questions from supervisors, colleagues, and customers
• Demonstrated experience partnering with project organizations or PMOs on project planning, requirements analysis, execution support, and implementation readiness.
• Proven leadership skills with experience managing teams, vendors, budgets, priorities, and stakeholder relationships in a complex enterprise environment.