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Senior IT Service Delivery Manager Job Xcel - Denver - CO - - US-Region III (Mid-West)

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Senior IT Service Delivery Manager Job

Job Category: Safety Manager
Posted on: 09/13/2018 by Xcel Energy
Job reference #: 15443-en_US

Denver, CO - US-Region III (Mid-West)
Zip/Postal Code: 80202
Compensation Why is Pay Rate not specified?
Unspecified Wage
Unspecified Per Diem

  • Long Term

Expiration Date 11/14/2018

Job description

Location(s): CO - Denver; MN - Minneapolis


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you?re looking for.



Position Summary
Responsible for end to end service delivery for multiple BUs and enterprise processes including strategic planning, deployment, and maintenance of applications and/or enterprise systems. Manages and facilitates prioritization of demand by collaborating with key stakeholders to identify customer requirements, assess impact to other systems, consider all alternatives, compare costs, and recommend solutions. Has responsibility for managing life cycle of applications, infrastructure, and/or network services in their portfolio.

Essential Responsibilities



  • St rategy and Planning ? Develops and executes BU Strategic Technology Plan and takes part in BU strategic planning sessions. Manages activities relative to BU IT Plan including application portfolio management, data security, disaster recovery requirements, and availability and fail-over capability of systems. Stays abreast of operational performance and impact to business.
  • Relationship Management - Initiates and maintains key relationships with customers to ensure processes are integrated to support customer expectations. Communicates effectively with business peers, IT peers and vendors to solve business/technical problems and provide technical solutions. Drives resolution of key customer concerns quickly and effectively.
  • Application, Infrastructure, and/or Network Support - Ensures delivery and support occurs effectively and efficiently. Drives quick resolution of issues in partnership with the support teams. Fosters enterprise systems life cycle management to ensure a current and cost-effective portfolio. Ensure that enterprise systems transition seamlessly from project to production.
  • Portfolio and Financial Management - Assists Business Systems leadership in defining, refining and applying portfolio prioritization criteria. Manages IT demand including prioritization, release management, and requirements definition. Responsible to define requirements, manages scope, and coordinates delivery of solutions. Develops and manages budget. Provides oversight of IT investments in support of driving and realizing BU objectives.
  • Resource Management - Providing guidance, leadership and mentoring. Develops resource plans to ensure optimum support for projects and day-to-day operation. Conducts performance reviews, provides input to pay decisions and implements positive discipline measures when necessary.
  • Regulatory Support - Anticipates and responds to organizational and regulatory initiatives. Must understand and implement necessary procedures required to facilitate completion of operational changes. Serves as key respondent to all application audits.
  • Business and Technology Acumen - Stays abreast of industry and technology trends to provide advice on strategic business and technology solutions.

Minimum Requirements

  • Bachelor?s degree in IT Management, Computer Science, Engineering or related discipline or equivalent work experience.
  • Ten years of enterprise systems support experience demonstrating a high level of responsibility supporting corporate applications, infrastructure, and/or network.
  • Understands how to drive and implement strategic technology solutions in support of critical business functions.
  • Demonstrated ability for independent decision making, supporting large customer groups, and providing guidance and direction to very visible projects.
  • Demonstrated ability to assume higher level leadership roles and responsibilities in critical situations.



Preferr ed

  • Master?s degree.
  • Previous leadership experience preferred.
  •  Experience managing strategic organizations.
  • Experience with IT infrastructure strategy and planning including working knowledge of FlexPod converged infrastructure and multi-vendor, multi-OS environment.
  • Experience with hybrid cloud computing.




_________________________________ _______________________________________________________ _______


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you?re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Denver || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 56776:Infrastrct Strategy & Planning || Full-Time || Non-Bargaining ||

Requisition Number: 15443

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcel energy.com

Other requirements


Security Clearance




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