UPDATE: I have contacted our programmer, and asked him to change the subscription area to work more like you think it should work, and to try to help us avoide this issue.
Here is what happened:
Your start date for the "Gold Member" was Apr 25, 2007, so 365 days take it to Apr 24, 2008.
You also had a "Gold Membership with No Holds Barred"”(different subscription) from Apr 03, 2006 to May 28, 2007.
See picture attached.
This brings up several good points:
1: There are two subscription options, choose the right one. One gives you access to the "No Holds Barred" section, let’s call that option ONE. The other does not give access to the “No Holds Barred” section, let’s call that option TWO. They cost the same, and are identical otherwise. If the NHB section offends you, don't get it, otherwise, go for it.
2: It's a simple computer system, if you buy an option TWO subscription on Apr 25, 2007, and it is good for 365 days, it WILL expire on Apr 24, 2008, even if you have an option ONE subscription running at the same time.
3: If you have an active option ONE subscription, it will not be a choice, only the option TWO subscription will be a choice. DO NOT buy the option TWO subscription early, thinking it is the same as option ONE, and that it will just add time on to it. It will not.
4: Of course I will help you out here. Next year, if you want to renew your “Gold Membership with No Holds Barred”, do not get the "Gold Member" (Without NHB) a week early on a separate subscription. They are not the same thing, and you will not have access to the NHB, and it will not ADD 365 days to the OTHER subscription.
-- I'm trying to get the programmers to fix this, please help us untill it is changed.
Mike;
I've canceled your “Gold Member” subscription, and added a year to the “Gold Membership with No Holds Barred” subscription.
Please do not take offense to the tone of this message. I know it’s a little harsh, and I’m sorry. You are not the first, and you won’t be the last (I just recieved 2 other emails about this today). In my defense, I’ve just had a 2 year old screaming in my ears for 3 hours, so I’m a little on edge.
Love you man, mean it.
I do appreciate your contribution, and I do appreciate your renewal.
UPDATE: I have contacted our programmer, and asked him to change the subscription area to work more like you think it should work, and to try to help us avoide this issue.