Payment problems

[Rennhack]

Our payments are processed via "2checkout.com".

If your credit card is being rejected try the following:

1: Clear your cookies.
2: Call 2 checkout.com (1-877-294-0273), and talk to them, tell them your problem, they should be able to help.
3: The problem MAY be with your credit card company rejecting the sale, if the above two options don't work, try calling your card company and authorize the sale.

[justme]

Tried to renew my membership, but get an error when I click on the button.  the service will not let me even enter a credit card number. Have tried to clear cookies, no luck.

[Rennhack]

I'm in outage at the moment.  I'll look into it, and try to figure it out.  Thank you for letting me know.

[Rennhack]

Please keep reminding me until I get it resolved. It's important. (But 14 hour days makes it hard to fix at the moment.)

[UncaBuffalo]

Tried to renew my membership, but get an error when I click on the button.  the service will not let me even enter a credit card number. Have tried to clear cookies, no luck.

Yeah, I'm in the same boat.  The error reads:

An error has occurred during checkout.

Please contact the seller and reference the error code below.

ERROR CODE:PE102

[Rennhack]

I changed the site to https from http.  I bet that is part of the issue.  Thank you for following up with me.

[Rennhack]

Update:  For some reason, the CC processor 'turned off' that account I used to process those payments.

Now that I know what the problem is, I can work on fixing it.

[Rennhack]

Looks like their help line is only available M-F, so it will have to wait till Monday.

[Rennhack]

I added a paypal option, you can see if that works.

[UncaBuffalo]

I added a paypal option, you can see if that works.

Yeah, that works!  Thanks. 

[Ramm]

I just subscribed as a gold member using my debit card so I could take NUF practice tests. I'm still locked out. On my profile it says payment pending. I did not get an error when I put my info in. I also checked my email but no confirmation there. I dont want to double order. My test is in two days. How long does it normally take for a payment to go through? And if its after two days how do I cancel it?

[Rennhack]

I just subscribed as a gold member using my debit card so I could take NUF practice tests. I'm still locked out. On my profile it says payment pending. I did not get an error when I put my info in. I also checked my email but no confirmation there. I dont want to double order. My test is in two days. How long does it normally take for a payment to go through? And if its after two days how do I cancel it?

You are good to go.

[bgilstrap]

I'm in the same boat as above how long does it take for confirmation of payment?  Thanks

[Rennhack]

It currently requires I manually click on a link to approve it.  The automatic method isn't working.

[cindyelaine2002]

I received confirmation that my payment went through but I cannot access the practice quizzes for the NUF.  I've called and emailed but haven't heard back and got an email back that the email address isn't valid.

[Marlin]

I received confirmation that my payment went through but I cannot access the practice quizzes for the NUF.  I've called and emailed but haven't heard back and got an email back that the email address isn't valid.

Mike is currently very busy I am sure he will get back to you as soon as possible.

[Rennhack]

I received confirmation that my payment went through but I cannot access the practice quizzes for the NUF.  I've called and emailed but haven't heard back and got an email back that the email address isn't valid.

Your gold membership has been approved.